
In the recent period, we have introduced two new options in case you need a longer test period beyond the usual 14 days. Indeed, there was already such an option before, but with the latest methods, you can even quadruple the trial period length. Discover the options!
In our webshop, as in every other webshop, the 14-day money-back guarantee naturally applies to everyone. In fact, with us, it really applies to everyone, as it is a little-known fact that according to the law, this only applies to private individuals. The consumer protection law that stipulates this only protects private individuals in this regard. However, since the existence of Vadalarm, we have never differentiated between private individuals and legal entities, that is, companies, municipalities, and associations. We do not consider it fair practice that just because someone requested an invoice in the name of a company for a purchased product, they should not have the right to withdraw from the purchase.
Of course, in a small number of cases, even this is not enough, but in such instances, the outdoor products may depreciate and get damaged, and therefore we cannot just repurchase them. However, we recently created the possibility for you to take advantage of a 60-day buy-back guarantee as an extra service. It is important to know that the cost of this service (which may vary by product) is not refundable in the event of withdrawal, because it covers the expense of bringing the product back to like-new condition.
Last but not least, we would like you to know about the simplest way to extend your standard 14-day withdrawal guarantee to 30 days for the price of a monthly coffee with just one click. We recently introduced the Vadalarm Premium subscription service, which provides all members with premium-level service, of which the 30-day withdrawal option is just a small part. If you want to learn about the full package, click here and become a Vadalarm Premium member!