We strive to ensure that our users receive their ordered products as quickly as possible, as this is not only in the interests of our customers, but also ours. In case of prepayment, you can be the happy owner of a Hungarian-developed Vadalarm device within 2 or a maximum of 3 working days from the payment in case of cash on delivery, in case of cash on delivery If any problems or delays are expected, we will notify you by e-mail immediately after placing your order.
For the highest delivery quality and reliability, we have entered into a logistics partnership agreement with GLS. GLS is an expert in special cases, so with them we can arrange for the products to be serviced to be delivered to us at your request.
The delivery fee is uniformly 10 euros within Europe
If you have any other questions related to delivery, please contact us at firstname.lastname@example.org, because all customers are equally important to us and we do not know the impossible. :)
If you have any problems with our products, please read our Return Policy!
In this section, we have summarized what to do when enforcing a guarantee or requesting a refund. Read the instructions carefully here, because following these rules is the basis for enforcing the warranty rights!
You can also report the error by phone, but our colleagues will ask you to email your complaint to make sure it is on track. Write a cover letter about the problem in the package you submitted, and we will accept it in both handwritten and printed form.
We are unable to pick up cash on delivery packages. The postage for return for service will be refunded up to 1500 HUF + VAT, ie 1905 HUF if you request an invoice in our name when sending (tax number: 27977752-2-41)
Return address for all our products: Nowton Kft. - Hungary, 1132 Budapest, Visegrádi utca 40.
You can return it for free repair within 2 years of purchase, however, you will have to reimburse a HUF 3,000 inspection fee in case the product has no technical problems, ie we have inspected it unnecessarily. Therefore, check your product before sending it to any service center, or ask for help from this customer service to avoid unnecessary costs.
The money back guarantee can be enforced within 14 days of receipt of the product, if your product was not made with individual development or modification at your request. Please indicate your intention by e-mail before the end of the 14 days. The device must be returned within 2 weeks of the indication of intent. The product must be returned undamaged, as confirmed by our service colleague.
If you want to request the money for your bank account in case of cancellation, enter an account number! Either by email or in a packaged cover letter. If we do not receive an account number, the postman will automatically return the purchase price in cash, the handling fee is HUF 1,000. We cannot refund the cost of return mailing when canceling the purchase.
We can only refund your money if you have not opened the cover of the device. If you have installed it yourself, we can no longer guarantee the 2-year guarantee for the product. Upon receipt, we will inspect each piece and decide on your return request. In the case of a money back guarantee, the cost of the repair must be deducted from the price of the product returned in a damaged condition.
We can provide a device replacement if the product has failed three times. An exception to this is if the product was already defective at the time of purchase and you have indicated this within 3 days of purchase. You will then automatically receive a new device, in case of notification after 3 days the device will be repaired.
The repair time is a maximum of 2 weeks. If for some reason (eg lack of parts, lack of capacity) we cannot repair your product within 14 days, we can provide a replacement product for the time of the repair, otherwise we will not be able to do so.
You must return the replacement device to us after the repair and return of the repaired product to you. If you discuss this with our customer service, it is of course possible that the courier who will take the repaired device will also bring the replacement.